Terms & Conditions
1. Our Products:
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the
website, however, due to different types, styles and settings of computer monitors shading and colour
may appear differently to the exact colour. Due to this we strongly advise that you request a free sample
before placing your order to ensure that you are happy with the colour and also quality before ordering.
Whilst every attempt will be made by Revalux to ensure that the goods sold and delivered match in
every respect any sample or description shown or sent to you, any minor or immaterial variation,
change in colour or pattern between the sample or description and the goods delivered shall not entitle
you to reject the goods nor to claim any compensation for such variation or change.
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct
measurements of your window, curtain pole or track. If you are unsure about any products or how to
measure please call our customer services team for help before ordering or consult the online
measuring guide. You must check the product details and measurements of the goods before placing
your order online or by phone and are responsible for checking the order via the email confirmation. We
cannot accept returns or refund the money if you have given us incorrect measurements as we will not
be able to resell the goods as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are
suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely
important that you are sure about the product that you want and also the size you require. We advise
that you take advantage of our free sample service before placing an order, Revalux cannot be held
responsible if you dislike the colour or the general quality of the product. We strongly recommend that
you double check your order to ensure that the products ordered and measurements taken are correct.
This does not affect your statutory rights.
d) Skylight blinds
We are happy to accept returns on all our own brand skylight blinds. To qualify for a refund you must
return the items within 7 working days of delivery. Skylight blinds must be unused and in a resalable
condition. Before returning your items, please contact us via email or telephone to arrange your refund.
We recommend that you return your skylight blinds via courier to ensure they arrive safely. Once we
have received and checked the returns to make sure they're in resalable condition, we will refund you in
full, including the original delivery fee. We are unable to refund the cost of returning the items to us.
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a
variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will
not be entitled to reject the goods.
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations
between product batches we cannot guarantee shade matching for previous orders, in addition the
sample despatched to you may also be slightly different in shade to the eventual order received. Due to
the print design of some pattern fabrics it may be that the sample despatched does not show the full
range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are
advised to call our customer services team for further advice.
2. Order processing and our contract:
a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. According to Consumer
Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and
the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued
as long as products or parts of them have not been made. In the event that your goods have already
been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel
or change an order and we can check if the order has gone into production. We strongly advise that you
check the email confirmation of your order to ensure that you have placed the order correctly.
b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not
accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders
placed over the telephone we cannot accept such claims. After placing the order please check the order
details on the email confirmation.
The price you will pay is the price shown at the checkout and on your confirmation email, these prices
are inclusive of VAT and the total price shown is the price you will pay. (Deliveries to certain areas are
subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we
will inform you of the extra charge from the carrier as soon as possible and you have the option to
cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to
ensure you are completely happy with the price of the goods ordered.
When ordering products from the Revalux website we can only process your order when the goods
ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards,
debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of
unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be
charged for items at the point of order. Our liability to you in connection with any order will not exceed
the total price charged for the relevant items. We accept internet orders only from Web browsers that
permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher
of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order
through an unsecured connection.
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify
you as soon as possible. No discounts or compensation can be offered under these unforeseen
6. Delivery of your goods
We specify an estimated delivery time on the landing page of each product, please note that if we
specify 7 days it means 7 working days from the moment payment reached our bank account (usually
within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank
holidays and the Christmas period. A more specific delivery date is available from the order tracking
login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an
order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra
charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is
not accepted.) Delivery will be made to the address specified by you. Please note that we can only
deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to
secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery
or arising out of any cause beyond our control. We advise you not to book a fitter to install a product
until the order has been delivered and that you have checked that there are no defects and that all parts
7. Defective and damaged goods
All Revalux products are rigorously quality checked before dispatch but in the unlikely event that you
experience any problems please e-mail us at firstname.lastname@example.org or call our customer service team on
0330 400 5445. You have 7 days following receipt of your goods to report any damaged or defective
goods due to manufacturing, or damage caused while being in the delivery process. We will deal with
your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask
for digital pictures with regards to the issues reported or to ask for the product to be returned to us for
inspection. This does not affect your statutory rights.
Revalux offer a 12 month manufacturers guarantee on manufacturing faults. In addition we offer a
limited guarantee for a further two years making a total of 3 years. We reserve the right to either
replace or repair the product and it may be necessary to return the goods to us for inspection prior to a
replacement product being despatched. This does not affect your statutory rights.
These Product Terms shall be governed by and construed in accordance with the laws of England and
Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held
by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this
will not affect the validity of the remaining Product Terms which will continue to be valid and
enforceable to the fullest extent permitted by law.